Training Program
Customer Service Excellence
Delivering Exceptional Experiences, Every Time
Overview
At Add God Pvt Ltd, we treat every customer interaction as an opportunity to build trust and long-term relationships. Our Customer Service Excellence Training is designed to empower employees with the skills, attitude, and confidence needed to deliver outstanding service across all communication channels.
Why It’s Important
In today’s competitive world, great customer service sets businesses apart. This training helps your team respond faster, communicate clearly, and handle customer concerns with empathy, patience, and professionalism — turning challenges into loyalty.
Training Highlights
Understanding Customer Expectations
Professional Phone, Chat & Email Etiquette
Active Listening & Empathy Techniques
Problem Solving & Conflict Resolution
Dealing with Difficult Customers
Response Time Management
Creating Positive First Impressions
Follow-Up and Customer Retention Strategies
Training Format
📞 Live Call Simulation Exercises
💬 Role Plays & Case Scenarios
📘 Customer Interaction Templates
✅ Performance Assessment & Feedback
Ideal For:
Front-desk and support staff
Sales & marketing team
Delivery and service coordinators
Anyone who interacts with customers
Benefits of This Training
✅ Stronger customer relationships
✅ Improved communication and response quality
✅ Higher customer satisfaction and retention
✅ Fewer complaints and escalations
